customer service

How to Deal with Customer Problems Before They Arise

by Terrill Fischer
“The customer’s perception is your reality.” ~ Kate Zabriskie
Customers come to us all the time with something they want or need. Trying to understand what they want and need isn’t as simple as it might appear. Customer service reps have to Actively Listen to obtain the necessary information and gain a […]

Improv as Customer Service

Improv as Customer Service
by Joyce Garrison

The core philosophy of Improv is Yes! And…

Yes! And… is a state of being where you, and your fellow players step onto the stage, with an agreement to be present, ready to play, and where there is no “wrong” answer. It’s unconditional acceptance of yourself and for your fellow […]

Three Rules of Improv that Can Improve Customer Service

 

 

 

 

 

 

 

 

 

How many times have you experienced dealing with a customer service representative and felt like they were  just telling you their script?

Since we work with tools of play, like improvisation techniques, we’ve found a strong connection with improv and customer service. Customer service reps are constantly handed situations where they have to go off […]