Sales and Customer Service Training

Any successful salesperson will tell you: effective selling is all about the relationship. And as it turns out, creating profitable sales relationships requires the the very same skills as creating satisfying improvisational scenes: Building trust, listening actively and creating with what you hear, being flexible, and seeing and acting on the opportunity to make bold moves.

In sales terms, improvisation means being intentionally flexible on how to reach a goal. Knowing what your current state is, and where you want to be, is important, but which path you take will depend on the circumstances of the moment.

Participants should will be able to use the skills learned in a Play Storming workshop to do the following:

  • Listen actively and ask questions appropriately to encourage the customer to express needs and/or concerns.
  • Use proven techniques to diffuse customer anger.
  • Take initiative to delight and surprise customers.
  • Enhance ability to think and solve problems quickly, creatively, and positively.
  • Employ creative problem solving and innovation to achieve team goals.
  • Enhance their ability to think and solve problems quickly, creatively, and positively in support of team effectiveness.

Click here for a great article on why using improv to teach business skills is no joke! For more information contact us:

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“In a short time Play Storming was able to help us understand our various individual strengths as well as develop a unified vision of what we hope to achieve in the coming year. I highly recommend Play Storming for any organization looking for a fun yet productive way to get their team together and on the same page”

“Play Storming was such a fun experience! I walked away feeling confident about collaborating with others and to trust myself more with my choices, ideas, and abilities. The environment that Shawn and Terrill provide is safe, fun, and exciting coupled with lessons that leave you feeling eager to incorporate these as best practices in every day life. It’s an energizing experience to be thrown into so many surprise situations and walk away feeling successful! The group that joined us is still talking about it to this day and can’t wait to participate again!”

“Play Storming recently came in to do a session with my newly established business team. We had a very fun time and learned many valuable concepts that apply in the real world as well. I highly recommend utilizing Play Storming’s services to improve communication and creativity within your team.”
Israel G., VP at BB&T

“Play Storming’s intuitive and compassionate approach to training helped clients  move through their fears to a place where they felt safe to change and be changed.”

“I was pleased to enlist Play Storming’s help with our most recent workshop series for students involved in the DI creative problem solving program. We have asked other training professionals to help us in the past four years, but none of them has been more successful with our kids in a short period of time than Play Storming was.”

“I went there feeling resentful about having to attend an employee workshop. I was pleasantly surprised by the fun and usefulness of it almost immediately.”
Workshop Participant, The City of Round Rock

“Play Storming Productions provided a team building workshop for members of the public services staff at the Round Rock Public Library. This was a great opportunity for the team to get to know each other and open lines of communication. This group is usually very quiet and reserved, but Shawn and Terrill  were able to get them to open up and feel more comfortable around each other. Shawn’s and Terrill’s positive energy and confidence is contagious. By the end of the workshop, the staff expressed how much more positive and confident they felt and how this would help them be more effective at work.”